Disney Movie Insiders Gets Thumbs Down from Fans
In August, the 13-year-old Disney Movie Rewards program announced that it was rebranding as Disney Movie Insiders, “a place where new fans and super fans unite.” So far, the only evidence of fans uniting is in their mutual disappointment with the new website.
Things started off wonderfully, with Disney Movie Rewards (DMR) holding a “moving sale” in early September. The amount of points needed for most prizes were slashed significantly.
DMR was scheduled to go down on September 25, with Disney Movie Insiders launching on the next day. The day after the planned start, they tweeted that Disney was “still working on the… program to ensure a magical experience.” Then silence, until 10:14 pm October 2.
Site glitchy, no physical items yet
The new site is full of glitches: it doesn’t work on older browsers, multiple users can’t sign in with their Disney account, two users can’t change their address, and even when it does work, many users are reporting that their unentered DMR codes are “invalid”.
I'm having the same problem. I Have 5 codes to redeem and they say its invalid. Any help from Disney would be nice!
— Patrick Anthony (@Elmst84) October 3, 2019
In as in when I went to Star Wars Land but it wasn’t all open? Because this is a lot of $$$…I mean movies that are showing invalid! What’s happening? pic.twitter.com/Yw5lqyVo07
— SamanthaCooke (@ButterflyMomE) October 3, 2019
Lots of features are gone, like your redemption history and a quiz that would give you 5 bonus points each month.
A promised app, the stated reason for the change, has yet to launch.
What can you redeem for, so far?
So far, the only things you can redeem for are desktop wallpapers, shopDisney.com coupons and eGift cards, movie ticket upgrades, a D23 Gold Family Membership, or a private tour of Walt Disney Studios. Some have noted how unsorted the rewards are on the site.
In their September 6 email, Disney admitted that the site would relaunch initially with limited items, stating that “while we get the new program up and running, some rewards that require shipping will be added back at a later date.”
But the lack of things like DVDs, figurines, and books is proving off-putting for users, and the site’s Twitter account isn’t responding to distressed users.
Are you a Disney Movie Rewards/Disney Movie Insiders member? What do you think about the transition?
I have been a Disney movie club and rewards customer for years and have never been more disappointed in this new site . If there aren’t major changes I’ll be quitting both and just buy in the stores.
disney insiders asks me to update my birthdate, but it just sits there with no movement. I can’t log on or do anything. Not a positive start at all.
Disney Stopped Caring for fans and stopped treating fans and customers like family like they used to,now its all about the bottom dollar and forget the fans.Major Thumbs down all things disney,Especial Disney Movie Insiders.I don’t think they are everr going to have physical rewards back,I mean seriously,how hard could it be to add a few digital movies or physicall items.
I just started using Disney Movies Insider. I’ve only been able to add four movie codes. It’s been down for several weeks. I’m not interested in getting merchandise. I’m just trying to be able to watch my DVDs online.